COVID 19 Theatre Opening Update
The safety and wellbeing of our patrons is of utmost importance to us, we are following government guidelines to make sure that our theatre is safe for you to visit.
WHAT SAFETY MEASURES ARE IN PLACE?
DISTANCED SEATING - You can choose your seats when booking online, the seating plan allows for 1metre + distance between each booking of different households.
ADDITIONAL CLEANING - High use areas will have extra cleaning throughout, and the auditorium will be cleaned every day with an Anti-Bacterial mist spray.
HAND SANITISER UNITS - Wall mounted hand sanitiser units are available in the foyer and at every entrance to the auditorium. Patrons will be asked to use these before entering the auditorium.
FACE COVERINGS - All staff and visitors, (with the exception of performers during a show) will be required to wear a face covering, face coverings must cover your mouth and your nose and fit securely. Face coverings can only be removed if sitting in your seat and are actively eating or drinking. Exemptions will only apply if covered by Government Guidelines – link to here https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
ONLINE BOOKING – PRE-BOOKING ONLY - All tickets must be booked in advance and this can be done online or on the phone. No physical tickets will be sent out, so please print your tickets at home or download them onto your phone. The booker's contact details will be taken at the point of booking. We will share these with Test and Trace personnel in the event of a fellow audience patron or staff member testing positive for coronavirus.
SOCIAL DISTANCING - Social distancing will be enforced throughout the venue and floor markings in place for bar and toilets.
TEMPERATURE CHECKS - Customers temperatures will be checked using a thermographic camera. If your temperature shows as high this will be checked using a non contact thermometer, if it is still high we will ask you to not attend the event and will refund your ticket.
DRINKS AND SNACKS - We will be serving drinks and snacks. As per the new government guidance all drinks must be ordered from your seats and these will be delivered to you. This can be done via our new app. You can only eat and drink in your seats.
NHS COVID-19 APP - Please download the App and scan the QR code when you arrive to check in.
SCREENS - Plastic screens are installed at the Bar and Box Office for the safety of our patrons and staff.
REFUNDS - If you cannot attend an event due to Covid-19 you will be issues with a full refund. If you or any of your immediate household are displaying any symptoms relating to COVID-19, you must not attend.
ANY QUESTIONS? - Please contact Box Office who will be able to help with enquiries. They can be emailed on: firstname.lastname@example.org
Or you can phone on: 01732 304241 please leave a message and your call will be returned.