Frequently asked questions

You can book tickets online 24/7, and over the telephone during Box Office opening hours. No additional booking fees are added. Each ticket has the booking fee of £1 included in the cost displayed.

On the ‘What’s On’ page you will see all performance listed, select your performance and for all the information click ‘see more’

After choosing your seats and confirming your selection your chosen seats will be displayed, select the down arrow to choose the relevant ticket type and add to the cart.

Tickets are required for children 24 months plus. Under 24 months do not require a ticket. Please note that buggies and prams are not permitted in the auditorium but can be safely stored in the theatre foyer.

All children under the age of 12 years need to be accompanied by an adult.

Tickets need to be paid for in advance. However, the Box Office may be able to reserve tickets for you for a short period if, for example, you are arranging a group booking.

We are unable to give a refund unless a performance is cancelled.

Should a performance be sold out and you are unable to attend then we will be happy to attempt to resell your ticket.

Shortly after placing your order you will receive an email notification, this will have your E-tickets displayed. You can download to your apple or google wallet. If you wish to print select ‘Download your tickets’  Click on the link and a pdf file will be displayed to print your tickets.

To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe’s website. Please either download your ticket to your phone to view or bring a printed version of your e-ticket to the performance. Contact the Box Office on (01732 304241) if you have further difficulties.

If you provide booking details, the Box Office will be able to locate your tickets for you and re-print.

In most cases, we can admit latecomers, although we may ask you to wait until a suitable break in the performance. Please be aware that if you cannot be admitted due to lateness, we are unable to give any refunds, exchanges or credit vouchers.

Gift vouchers can be purchased online or via the Box Office on 01732 30241.

If you have a voucher or credit note you can redeem this online or over the telephone using the unique code on the voucher. Vouchers and credit notes can now be redeemed online against interval drinks and food orders as well as tickets, at the point of purchase.

Online you are only able to use your voucher or credit note if it either equals or exceeds the amount of your purchase.

We do not accept national and other theatre tokens. There are significant costs associated with these schemes and we are not able to participate at present.

To purchase wheelchair tickets, you are required to contact the Box Office on 01732 304241.  Our auditorium can accommodate two wheelchairs.

Please contact the Box Office on 01732 304241, we will be happy to arrange Personal Assistant tickets.

Our auditorium is raked from Row B. If you have mobility issues, we would suggest that you book Row H which is the same level as the foyer or row A of the circle, there is a lift to access the circle and disabled toilets on both floors.

Yes, we have an infra-red hearing system – please make yourself known to the Front of House team who will be able to assist you. Please note the hearing loop works best in the Stalls row D-K. It does not work in the Circle or in row B & C or L & M in the stalls.

Yes, we do. Please make yourself known to our Front of House team who will assist you. We are not able to allow dogs that are not either Guide Dogs or Assistance Dogs into our foyer area.

Blue Badge parking is accessed from The London Road, these are on a first come first serve basis. Please display your blue badge. Alternative additional disabled parking is available in the Quad Car Park.  Please see the Visit Page for maps to direct you.

The bar opens 45 minutes before performances in the theatre and closes after the interval.

You can now book interval drinks & snacks at the same time as booking your tickets online, or from the bar when you arrive for the show.  Collection for interval orders will be clearly signposted in the theatre bar. We are a cashless venue and accept card payments only.

Customers can purchase wine, prosecco, beers, gin and tonic and soft drinks. Freshly ground coffee is available as well as tea.  Crisps, sweets and snacks can be purchased,  as well as a range of delicious Criterion ice creams at some performances. Please note we are a cashless venue and accept card payments only.

Baby changing facilities can be found in the foyer disabled toilets.

We have designated bike stands located out the front of the building.

Click to join the mailing list . Alternatively, you can call the Box Office on 01732 304241.

Yes we do, just ask at the Box Office or call them on 01732 304241.