Visit

Welcome to the EM Forster Theatre and Studio. We hope that your visit to us will be most enjoyable. Here is some information to help your journey.

Parking - Parking for the theatre is at the Tonbridge School Centre, London Road, Tonbridge, TN10 3AD. This is free and is an 8-minute walk to the theatre. PLEASE SEE THE THEATRE ACCESS MAP

Train - The theatre is a 15-minute walk from Tonbridge train station and the pedestrian access is marked on the map below.

Pedestrian Access - Access via the main school entrance, walk through the archway and follow the signs.  Please see the access points on the maps below.

Theatre Access Map

First page of the PDF file: TheatreEntranceMap

Tonbridge Area Map

Venues Map

Booking Information

Booking Online

Visit our What's On page and follow the simple instructions on screen.
Confirmation of your booking will be emailed to you.

Tickets can be printed at home (click on the link on your email to download), they can be collected from the theatre or they can be posted for £1.

Online Booking is available until 30 minutes before the performance.

Booking in Person

The ticket office is open for in person bookings Monday to Friday 9.30am – 2.30pm  (term time only, lunch 12.30 - 1.15pm) or an hour before the show start.

Booking by telephone - Tel: 01732 304241

Please have your credit/debit card ready when calling. We accept Mastercard/Visa/Solo/Maestro. We regret we are unable to accept payment via American Express. On receipt of your tickets, please check the details are correct. All pre-paid tickets must be collected from the ticket office at least fifteen minutes before the start of the performance.

Booking Fee

Booking fee of £1 is included in the ticket price.

Ticket Office Opening Hours

Monday – Friday 9.30 am – 2.30 pm (Term Time Only) with lunch at 12.30 - 1.15pm  (or 1 hour before the show start time)

Vouchers

EM Forster Theatre Vouchers are available for purchase online, in person from the Ticket Office, or over the phone (01732 304241)

Concessions & Ticket Prices

Reduced price tickets may be available on some performances and only where stated. Age restrictions may apply.

Free tickets for Carers are offered on some performances, please contact the Box Office for details.

Where a group rate is available please contact the Box Office to arrange your tickets.

Babes in arms - Babies 24 months and under may be admitted free of charge. Children older than 24 months will require a ticket and seat. Booster seats are available at the theatre. If your baby becomes distressed we expect patrons to leave the auditorium.
 Once any ticket is purchased at full price no discounts or concessions will be made retrospectively.

Reservations
We do not take reservations.

Groups
 If you are looking to bring more than 10 people to a show or film, please contact our Box Office on 01732 304241.  Some, but not all shows have a group discount. This will be clearly advertised on our website or on the show flyer, but you are welcome to check with the Box Office when you make your booking.

 

Access Information

Access Information

We aim to make everyone welcome and if you have any concern so particular access questions please feel free to call the theatre on 01732 304241.

Parking

Blue Badge Parking is accessed using the middle entrance at the London Road/High Street traffic lights. (Please see the Theatre Access Map) There are three Blue Badge signposted spaces available on a first come first served basis and room to drop off.  You can access the theatre using the short pathway.  This is all on the same level with no steps.

Additional Access Needs parking is available on the school Quad car park (TN10 3AB)  via the Avenue Entrance on London Road.  The flat route from this car park can be found from the driveway in front of the Chapel, following the path around the Chapel and up the slope.

Auditorium

The floor in the stalls of the auditorium is carpeted and there are no steps to Row H. We can accommodate wheelchairs at each end of row H. These must be booked through the Box Office 01732 304241.

There is a lift up to the Circle and Circle foyer but there are steps in the auditorium.

EM Forster Studio

This black box studio is the right of the Box Office and has no steps. If it is laid out with tiered seating we can accommodate wheelchairs on the first row on the ground.

Toilets

There is an adapted toilet on the entrance level to the theatre which also has baby changing facilities. A further disabled toilet is on the first floor (Circle).

 A hearing aid loop system is installed in the auditorium for the hard of hearing.

 

   

FAQ's

How can I book tickets and what are the costs?

You can book tickets online 24/7, and over the telephone during Box Office opening hours. No additional booking fees are added. Each ticket has the booking fee of £1 included in the cost displayed.

How do I find performance information, dates, times and costs for a show?

On the ‘What’s On’ page you will see all performance listed, select your performance and for all the information click ‘see more’

How do I select a concession ticket when booking online?

After choosing your seats and confirming your selection your chosen seats will be displayed, select the down arrow to choose the relevant ticket type and add to the cart.

Do I need to book a ticket for my baby?

Tickets are required for children 24 months plus. Under 24 months do not require a ticket.  Please note that buggies and prams are not permitted in the auditorium but can be safely stored in the theatre foyer.

Can children attend unaccompanied?

All children under the age of 12 years need to be accompanied by an adult.

Can tickets be reserved to be paid for on arrival?

Tickets need to be paid for in advance. However, the Box Office may be able to reserve tickets for you for a short period if, for example, you are arranging a group booking.

Can I return my ticket?

We are unable to give a refund unless a performance is cancelled. Should a performance be sold out and you are unable to attend then we will be happy to attempt to resell your ticket. There is no charge for this service.

I've made an order and selected the Print at home delivery method. How do I find/print my ticket?

Shortly after placing your order you will receive an email notification, after the first paragraph it states, ‘Download your tickets’  Click on the link and a pdf file will be displayed to print your tickets.

Why is my e-ticket not appearing/printing correctly?

To view and print your tickets you need to have the most up-to-date version of Adobe Reader. This can be downloaded for free from Adobe's website. Please bring a printed version of your e-ticket to the performance or contact our Ticketing team if you have further difficulties.

What happens if I leave my tickets at home?

If you provide booking details, the Box Office will be able to locate your tickets for you and re-print.

What happens if I am late for a performance?

In most cases, we can admit latecomers, although we may ask you to wait until a suitable break in the performance. Please be aware that if you cannot be admitted due to lateness, we are unable to give any refunds, exchanges or credit vouchers.

How do I purchase gift vouchers?

Gift vouchers can be purchased via our Box Office – Currently they cannot be purchased online.

I have a gift voucher or credit note. How can I redeem this?

If you have a voucher or credit note you can redeem this over the telephone and online using the unique code on the voucher. Currently online you are only able to use your voucher or credit note if it either equals or exceeds the amount of your purchase. We hope to arrange with our ticketing system provider for you to be able to use these for part- payment online in the future.

Do you accept national and other theatre tokens?

We do not accept national and other theatre tokens. There are significant costs associated with these schemes and we are not able to participate at present.

How do I purchase wheelchair seats?

To purchase wheelchair tickets, you are required to contact the Box Office. Our auditorium can accommodate two wheelchairs.

Do you make Personal Assistant (Carer) tickets available?

If you contact the Box Office, we will be happy to arrange Personal Assistant tickets.

I do not need a wheelchair, but I have mobility issues. How accessible is the auditorium?

Our auditorium is raked from Row B. If you have mobility issues, we would suggest that you book Row H which is the same level as the foyer or row A of the circle, there is a lift to access the circle and disabled toilets on both floors.

Do you have a Hearing Loop?

Yes, we have an infra-red hearing system – please make yourself known to the Front of House team who will be able to assist you.

Do you allow Guide and Assistance Dogs?

Yes, we do. Please make yourself known to our Front of House team who will assist you. We are not able to allow dogs that are not either Guide Dogs or Assistance Dogs into our foyer area.

Is there disabled parking?

There are three disabled parking bays accessed from The London Road, these are on a first come first serve basis. Please display your blue badge. Alternative additional disabled parking is available in the Quad car Park.  Please see the Visit Page for maps to direct you.

What are the opening hours for your bar?

The bar opens 45 minutes before performances in the theatre and closes after the interval.

 Can I pre-order interval drinks?

You may pre-order interval drinks prior to a performance at the bar, these will be available for collection at the interval.

What Food & Drink is available to purchase?

Customers can purchase wine, beers, spirits and soft drinks. Freshly ground coffee is available as well as tea.  Crisps, sweets and snacks are available to purchase, as well as a range of delicious Criterion ice creams at some performances.

Do you have baby changing facilities?

Baby changing facilities can be found in the foyer disabled toilets.

Is there somewhere I can leave my bicycle?

We have designated bike stands located out the front of the building.

Can I go on the mailing list?

You can join the mailing list by clicking on the link at the bottom of the Home page of our website. Alternatively, you can call the Box Office on 01732 304241.

Do you have a lost property department?

Yes we do, just ask at the Box Office or call them on 01732 304241.

TERMS AND PRIVACY

Booking Fees - Our Terms & Conditions

Booking fee of £1 is included in the ticket price.
An additional £1 is payable if you would like your tickets posted.

Why do we charge a transaction fee?

Booking fees cover the cost of running the box office, bank charges, computer technology and tickets, ensuring that our customers enjoy the best possible customer service.

All tickets and booking fees are non-refundable.

Tickets can only be offered for re-sale when an event is sold out. A credit voucher will be issued and the booking fee retained by EM Forster Theatre.

To put tickets up for resale please contact the Box Office on 01732 30-4241.

If you have not paid for your tickets to be posted, please show your email confirmation to the Box Office to collect your tickets, at least 15 minutes before the start of the event, with your proof of concession (if applicable).

Or you can choose to Print at Home

In the event of a performance being cancelled ticket holders can book for an alternative performance of the same show (subject to availability) up to the seat value on the ticket. Alternatively, we can issue the ticket holder with a credit voucher for the value of the original tickets or a refund for the value of the original tickets.

Management reserves the right to refuse admission.

Latecomers may be admitted to the auditorium at a suitable break in performance.

Photography, video and sound recording, smoking, vaping and the use of mobile phones and pagers in the auditorium are strictly prohibited.

Smoking and vaping is not allowed anywhere on the school site.

Only refreshments bought in the cafe/bar are allowed in the auditorium and we request that you respect performers and other patrons when consuming refreshments during an event.

The event promoter may record or take photographs of performances. However, if it does so, customers will be informed before the performance.

Concessions & Ticket Prices

Reduced price tickets may be available on some performances and only where stated. Age restrictions may apply.

Free tickets for Carers are offered on some performances, please contact the Box Office for details
Where a group rate is available please contact the Box Office to arrange your tickets.

Babies 2 years and under may be admitted free of charge. Children older than 2 years will require a ticket and seat. Booster seats are available at the theatre. If your baby becomes distressed we expect patrons to leave the auditorium.

Once any ticket is purchased at full price no discounts or concessions will be made retrospectively.

Reservations

We do not take reservations.

Groups

If you are looking to bring more than 10 people to a show or film, please contact our Box Office on 01732 304241.

Some, but not all shows have a group discount. This will be clearly advertised on our website or on the show flyer, but you are welcome to check with the Box Office when you make your booking.

 

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